Last Updated: October 15, 2024
This Privacy Policy applies to your use of Volume.com, which is owned and operated by Volume Media, LLC, a Florida limited liability company with a principal address of 4000 Hollywood Boulevard #555-S, Hollywood, FL 33021 (“Volume,” “we,” “our,” or “us”). Because your privacy is important to us, we want you to understand how we collect, use, and disclose your personal information, as outlined below. Your use of this website is conditioned on your acceptance of and compliance with the following Privacy Policy which describes our policies and procedures on the collection, use, and disclosure of your personal information when you visit or use this website and your rights regarding data privacy. By visiting this website or using any of our services, you agree to the collection, use, and disclosure of your personal information in accordance with this Privacy Policy.
In order to provide our services, we collect certain information through various means, including information that may personally identify you. If you do not provide us with such information, or ask us to erase it, this may cause some areas of the website to not function properly. When you visit our website, register for an account, or use our services, we collect the following information:
Information collected automatically when you use our website:Usage information: Internet Protocol address (“IP address”), device type, browser type, date and time information, and/or the web pages of our website that you access. Information collected by cookies: we use cookies and similar technologies to track activity on our website and store certain information. Cookies are small files that may be downloaded to your browser when you visit our website. This allows us to tailor what you see on our website and helps us to improve the functionality of our website. For more information please see our Cookies Policy.
Information that you provide:We collect certain information that you provide directly to us. Examples of such information are: first name, last name, mailing and billing address, telephone number, email address, username, payment and billing information, photograph, image, voice, text/messages, and any other information you may determine to provide us. Such information may be collected when you use our services, register for an account, purchase tokens or merchandise, view or upload content, or contact us directly.
Non-Private Information:You may also share personal information in public areas of the website. Examples of such public areas are message boards, chat areas/rooms, or other public forums. If you upload/publish content to any such public area of the website, you understand that we cannot control the use of such content by any other user of the website. Anything you share through such means is deemed public information. You should always be mindful of this before sharing any personal information with the public.
We may use aggregated information that we collect in order to understand general analytical data and trends related to our website. Examples of such information are how many users have visited our website, how many users navigate to certain webpages of our website during a period of time, etc. Such information cannot be used to identify you and is used by us to help improve our website.
Personal Information:We use personal information for the undertaking of our services. For example: to operate, maintain, and develop our website’s functionality, set up and maintain member accounts, process transactions, and contact you, if necessary, to complete such transactions, provide customer service, respond to your inquiries, prevent fraud, monitor and improve the website, and to provide you with promotional information and offer content that may be of interest to you, including promotional information from the artists whose shows you attend on Volume. You may opt-out of any promotional information sent to you via email by following the unsubscribe information at the bottom of such emails. Your information is never sold or rented to any third party.
We retain personal information for as long as necessary for the purposes set out in this Privacy Policy as may be permitted by law.
We do not sell or rent your personal information to any third parties and have not sold or rented your personal information in the last 12 months.
We do not share your personal information with unaffiliated organizations unless we are required under law, as outlined in greater detail below:
Service ProvidersWe may share your personal information with our service providers that we have engaged to perform necessary tasks (e.g., fulfill orders) on our behalf. However, any such service provider will be obligated to comply with this Privacy Policy and to use any information we share with them solely for the purposes for which it was provided.
Artist EngagementWe may share your email address with artists whose ticket shows you attend on Volume. You can contact support[at]volume[dot]com any time to request a list of the artist with whom your email address has been shared or to request that we unsubscribe your email address from such artists’ mailing lists.
Business TransactionsIf we are involved in a merger, acquisition, or sale, personal information may be transferred accordingly. However, any transferee of such personal information will be obligated to comply with this Privacy Policy.
Legal RequirementsWe may be required to disclose personal information if required by law or to protect our rights.
Data security is important to us and consistent with applicable law, we use commercially acceptable means to protect personal information. However, no method of data transmission or storage can be 100% secure. As such, we cannot guarantee its security. You are responsible for taking precautions to secure your information, such as preserving the secrecy of an account username and password.
Our website is not intended for children, nor do we knowingly collect personal information from children (as defined by the Children’s Online Privacy Protection Act) under 13 years old.
YOU AGREE THAT BY USING OUR WEBSITE, YOU ARE AT LEAST 13 YEARS OF AGE.
If you would like to request access, update, correct, or erase any personal information that you have provided to us, please contact us at privacy[at]volume[dot]com and include all relevant information about your request. For your data protection and privacy, we will need to verify your identity before complying with any such request. Accordingly, you will need to provide us with certain personal information, such as: first name, last name, email address, photograph, and/or identifying device (i.e., passport). If there is no personal information that we can verify, we may be unable to complete such a request.
If you would like to close your account and erase any profile information therein, click “delete my account” within your member web page. If you close your account, we may retain certain personal information about you as required or permitted by law.
For California ResidentsWe do not currently respond to “Do Not Track” signals or other similar opt-out mechanisms, including general web browser “Do Not Track” settings.
Pursuant to California Civil Code section 1798 (also known as “Shine the Light”), California residents with an established business relationship with us may request certain information once a year about our sharing of personal information with third parties for direct marketing purposes. If you are a California resident and would like a copy of this information, if any, please submit a written request to privacy[at]volume[dot]com.
Pursuant to the California Consumer Privacy Act (“CCPA”), California residents have certain rights with respect to their personal information.
Under the CCPA, if you are a California resident, you may request:
We will not discriminate against you for exercising any of the foregoing rights.
We will provide you with your requested information two times within a 12-month period at no charge. Any information we provide will only include information about you collected over the last 12 months, however, certain information may be exempt under law. For your data protection and privacy, we will need to verify your identity before complying with any such request. Accordingly, you will need to provide us with certain personal information, such as: first name, last name, email address, photograph, and/or identifying device (i.e., passport). If there is no personal information that we can verify, we may be unable to complete such request.
If you are a California resident and would like exercise your rights pursuant to the CCPA, please contact our customer service department by e-mail at privacy[at]volume[dot]com or call us at 424-349-3707.
For European Union ResidentsPursuant to the General Date Protection Regulation (“GDPR”), residents of the European Union who access the website from the European Union have certain rights with respect to their personal information.
Under the GDPR, if you are a resident of the European Union, you may request:
If you are a European Union resident and would like to exercise your rights pursuant to the GDPR, please send us a written request by e-mail at privacy[at]volume[dot]com or call us at 424-349-3707.
We may change this Privacy Policy from time to time, at our sole discretion. Changes to this Privacy Policy are effective when they are posted as of the “Last Modified” date found at the top of this web page. Your continued use of our website after a change to this Privacy Policy constitutes your acceptance of the changes thereto. If you do not agree to be bound by the new Privacy Policy, as modified, you may not use the website.
If you have any questions about this Privacy Policy, please contact us at the following address:
Volume Media, LLC
4000 Hollywood Boulevard #555-S
Hollywood, FL 33021
424-349-3707
support[at]volume[dot]com